Terms & Conditions

• Order Confirmation: Orders are processed immediately upon payment confirmation and production approval. • Daily Cut-off Time: 17:00 (GMT+7), corresponding to the operating hours of our order-processing team. Orders placed after cut-off will be processed on the following business day. • Standard Production Time: 2–7 business days (excluding Saturdays, Sundays, and US public holidays). Production time may be extended during peak seasons. • Order Modification & Cancellation: Changes or cancellations are only supported before an order enters production. Once an order is in production, it cannot be modified or canceled.

• Terminology: The terms 'Client', 'Seller', and 'User' are used interchangeably throughout this agreement. • Design File Requirements: The Client / Seller is responsible for providing design files with accurate dimensions, printing placement, and product specs (300 DPI recommended). • Trademark & Copyright Disclaimer: Albovo assumes no liability or responsibility for trademark, copyright, or intellectual property infringement arising from uploaded artwork or designs. The Client / Seller warrants full ownership or valid licensing of all uploaded assets and shall indemnify Albovo against all IP claims and legal actions. • Delivery Address Accuracy: The Client / Seller assumes full responsibility for providing accurate customer contact and delivery information. • Custom Orders: Custom-designed orders cannot be modified once production has started.

All products undergo strict Quality Control (QC) inspection prior to shipment, verifying product model, size, color, print quality, and design placement.

Tracking numbers are updated immediately upon handover to the carrier. Delivery schedules depend on the destination country, chosen carrier, and prevailing logistics conditions.

• Fulfillment & Manufacturing Errors: Incorrect item, wrong color, missing items, or manufacturing defects caused by the fulfillment process. • Pre-shipment (Delayed Production): Orders not in-transit after 5 business days (excluding Saturdays, Sundays, US holidays, and delays caused by customer design/label errors). • Pre-shipment (Stalled Tracking): Tracking numbers that show no status updates for more than 7 consecutive days.

• Tracking Delays: Orders with delayed or unupdated tracking will be reviewed and resolved on a case-by-case basis. • Delivered but Not Received: If tracking shows 'Delivered' but the customer claims non-receipt, carrier verification is required. Refunds will not be issued without valid supporting evidence.

• Customer-side errors (incorrect shipping address, refused delivery, or unreachable recipient). • Non-cooperation from the customer in providing verification proof or required information. • Custom orders where the customer changes requirements after production has commenced. • Force majeure events (natural disasters, severe weather, pandemics, global logistics disruptions). • Shipments handled via USPS/AMZ (FedEx or other carriers outside the specified processing system).

• Prepaid Wallet Model: Albovo operates on a prepaid wallet model. Garment base costs and shipping fees are deducted automatically upon order pushing. Unused wallet balances remain valid indefinitely. • Limitation of Liability: Albovo's maximum aggregate liability for any claim shall not exceed the total factory order cost of the affected item. This agreement is governed by applicable commercial laws.

9.1 Optional and seller-initiated. Albovo Printworks offers an optional integration that allows a Client to connect a marketplace shop, including an Etsy shop, to their Albovo account. The connection is initiated entirely by the Client through OAuth authorization on the marketplace’s own website. Albovo never requests or stores marketplace account passwords. 9.2 Our role. Where a Client connects a marketplace shop, Valcora Holdings LLC acts as a service provider to that Client. We process marketplace data only to perform the production and fulfillment services described in these Terms and in our Privacy Policy. The Client remains the seller of record for all marketplace transactions and remains solely responsible for their own compliance with the rules of any marketplace they use. 9.3 Where production takes place. Products ordered through Albovo Printworks are manufactured at our own production facility in the United States and shipped from the United States. Order-processing personnel located in Vietnam may access order and recipient information solely for the purpose of processing orders, under contract and access controls maintained by Valcora Holdings LLC. 9.4 Client responsibilities. The Client warrants that they own or are licensed to use all artwork submitted, that their marketplace listings comply with the policies of that marketplace, and that they will make any production-partner or fulfillment disclosures required by that marketplace. Albovo does not create, control, or approve the Client’s marketplace listings, pricing, or product descriptions. 9.5 Buyer communications. Albovo does not contact marketplace buyers directly and does not send buyers order, shipping, or tracking communications. All communication with buyers remains the responsibility of the Client. 9.6 Disconnecting. A Client may disconnect a connected marketplace shop at any time from their Albovo dashboard, or revoke Albovo’s access directly within their marketplace account. On disconnection, Albovo stops importing new data from that shop and deletes the stored authorization tokens. Orders already in production at the time of disconnection will be completed under these Terms. 9.7 Independence from Etsy. Albovo Printworks is not affiliated with, endorsed by, or certified by Etsy, Inc. The term “Etsy” is a trademark of Etsy, Inc. This Application uses Etsy’s API, but is not endorsed or certified by Etsy. 9.8 Warranty disclaimer. DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY VALCORA HOLDINGS LLC (THE “APPLICATION DEVELOPER”). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT. 9.9 Support. Support for the marketplace integration is available at support@albovo.com. We respond to Client inquiries in a reasonable and timely manner.